Chapter 1 Activities: Case Study(Page 5): 1.)Describe the customers of a family-style restaurant and those of a theme park. Family-style restaurants are for families of all sizes who are looking for a nice place to go out and eat that has a relaxing environment, that you can also have fun at night or day. Adults would take their kids to a family-style restaurant, where it is old-schooled and will remind the parents what it was like during their childhood. Mainly adults and elderly customers would go to a place like that. Theme parks on the other hand would have teenagers and children for customers because of the active environment that they would be around all day long. Theme parks have a variety of rides to go on, roller coasters, scary rides. The main customers that would be at a theme park would be teenagers and kids, since there are loud noises and so many things to do, that older people do not really care for. 2.) What characteristics differentiated Knott's Berry Farm from Disneyland? Knott's Berry Farm has a more family oriented environment because there are more things for a family to do together, unlike Disneyland where there a millions of people crowded everywhere and a family can easily get split up by going on separate rides instead of doing things together. Many people who like to spend time with their family and do things together would pick Knott's Berry Farm for a place to go, whereas people who want to do their own thing and have their own fun would pick Disneyland.
NOTES: At your service(Page 9): 1.)Would you complain if the service was unsatisfactory in a restaurant-or would you simply not return? I would definitely complain because the people who work at the restaurant are there to make sure you get excellent service. If i got bad service I would go straight to the manager and complain because a customer should be able to have the best service no matter who they are. On top of that the restaurant is making money off of the people who eat there, so if there is no service then the restaurant loses money from that one person and eventually the word will spread and that restaurant will go out of business. If I complained to the manager himself then maybe I would be helping a bunch of other people get the service that they deserve for the amount of money that they would spend to go out and have a fun and relaxing night.
Hot Property(Page 8): 1.) What products does Walt Disney World Resort offer? Walt Disney World Resort provides a long or short vacation for families to get away from their home life for a while. Families are able to leave their home and go to Disney World for a relaxing vacation where it is stress free, and they get to enjoy the park with all of the rides and fun. Walt Disney has a Magic Kingdom theme park, three other theme parks, two water parks, hundreds of dining areas, and thousands of hotel rooms. Families are able to enjoy themselves for a long vacation and get away from all the hustle and bustle of their home life. 2.) How has Walt Disney World Resort tried to attract new tourists? Walt Disney always tries to create new shows and attractions to get more people to visit and want to have their vacation there. Each year Walt Disney changes up the park and adds new rides and attractions, for example Disney now provides a Magical Gatherings Planner on their website after they noticed that it attracted people on their cruise ships where extended-family and friend groups traveled together.
Quick Check in session 1(Page 9): 1.) What are the segments of the hospitality and tourism industries? Hospitality industry is a group of businesses composed of establishments related to lodging and food- service management, these businesses include hotels, motels, inns, and bed-and-breakfasts. Tourism industry is a group businesses that help people with travel/transportation, and vacations. 2.) What is the difference between goods and services? The difference between goods and services is that a good can be considered physical products, such as a hotel room where you sleep, meeting rooms, recreational facilities, and restaurants. A restaurant may offer products such as food and a drink, that people consider as a good because it is being provided for them. A service can be considered as entertainment, sports, travel arrangements, and lodging. 3.) Identify three variables of hospitality and tourism products. Three variables of hospitality and tourism is perishability which is the probability of a product ceasing to exist or becoming unusable within a limited amount of time. Intangibility is a state of being abstract, as things that cannot be touched. Changeability is a condition of being subject to change or alteration.
Notes: Connect(Page 13): 1.)What form of transportation do you think is most used? I think the transportation that is used the most would be an airplane because there are countries that have international businesses that can only be accessed by using a plane, in order to travel to different countries.
2.)What form have you used most often? I have used the car most often because if you want to go somewhere the car is the easiest access, also there are millions of people who drive around all the time to get from one place to another.
Notes: Innovators(Page 13): 1.)List at least three ways these individuals have influenced modern-day hospitality and tourism.
Conrad Hilton: Founded Hilton Hotels Corp, the international chain of hotels including prestigious Waldorf- Astoria of New York City. Founded the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston.
Auguste Escoffier: As the father of modern cuisine, innovated the simplified art of cooking, established sanitation standards, and developed methods of food preservation.
Thomas Cook: Introduced traveler's checks(then called circular notes), and laid the foundations for the tourist and travel-agent industry of the 20th century.
World Market(Page 14):
1.)Why would travelers not take a plane to save time and money?
Travelers would not want to take a plane to save time and money when they can take the Queen Mary 2. This was the first ocean liner that was able to hold more than 2,620 passengers. Some of the things that the ship offers are basketball for athletes, couples can dance at a large ballroom, studios passengers can attend lectures, count stars, or browse the library. There are also fashionable shops, ten restaurants, five swimming pools and several English nannies to care for people's children. Travelers would rather take this mode of transportation because more things to do for the amount of money they need to pay.
Case Study Part 2(Page 15):
1.)What innovations did Knott's Berry Farm introduce that allowed it to compete with Disneyland?
Knott's Berry Farm introduced their own theme park which is similar to Disneyland but not quite. Also they introduced characters just like Disney has Mickey Mouse, except they used characters from the comic strip Peanuts. Knott's Berry Farm has a double- corkscrew roller coaster and log-flume ride, as well as seasonal events such as the Halloween-themed Knott's Scary Farm and Christmas-related Knott's Merry Farm. 2.)What market segment did Knott's target?
Knott's targeted children because that is the type of people that would be interested in a theme park, and want to go on roller coasters. They have scary rides that kids love to go on, and it is a place if you love to have fun and excitement.
Profiles in Hospitality(Page 16):
1.)Write an overview of the information?
Captain John Rigney operates the Huron Lady II, which is a 73-foot, two-deck sightseeing cruise and charter boat. Before John Rigney started his own business he had marine experience, but it was only a small part of the operation since most of his time and education was on-the-job training. As well as taking business classes at his community college. During the off season he answers phone calls, takes orders for upcoming seasons.
2.)What uses of technology could benefit a boat tour business?
Online classes at college or training school to learn about the equipment. Also someone could use the internet to set up the tours, order supplies, put an advertisement on the web and to just let anyone know about the business.
Tech notes(Page 17):
1.)Do these airlines want to attract business travelers, leisure travelers, or both by offering technological amenities? These airlines want to attract both travelers because they will be able to make more money and offer more services for anyone wanting to fly using their airline. If the airline offers both services they will attract more people who will want to find an airline to fly with that accommodates their personal needs.
Ethics & Issues(Page 18): 1.)Do you think the use of stock photos was ethical? Why or why not I do not think that the use of stock photos was ethical because when someone wants to go on vacation and sees all of the wonderful things that they can do while they are away, and then find out that some of the things in the brochure were not true then that person will not enjoy their vacation and will give a bad review. The business would lose money because they would be using false pictures to promote what their vacation spot looks like and what it has to offer people.
Quick Check(Page 18): 1.)What is the tourism industry? The tourism industry is a group of businesses that encompass travel/transportation vendors for air, rail, auto, cruise, and motor-coach travel to promote travel and vacations
2.)What is the origin of the term hospitality? The origin of the term hospitality is derived from the Latin word hospes, meaning "guest, visitor, or one who provides lodging for a guest or visitor."
3.)What are three future trends in hospitality and tourism?
The three trends in hospitality and tourism are web sites, internet access, and information management
Internet Activity(Page 23):
1.)In what state is the Mount Vernon Hotel Museum?
The Mount Vernon hotel is located in New York City, NY
2.)Who built the hotel and why did the builder(s) name it Mount Vernon?
Williams Stephans Smith and his wife Abigail Adams Smith started to build the hotel, they named it "Mount Vernon" because of George Washington's home in Virginia.
3.)What time period does the hotel museum represent?
The time period that the hotel museum represents is 1800-1830's
4.)Why would someone want to visit a historic hotel?
Visiting a historic hotel gives someone a lot of knowledge of what it was like to stay in a hotel during the times of the 1800's. Someone can learn so much from going to see any historic landmark because it is filled with information and programs to learn what it was like for people back then.
Notes:Thinking Skills:(Page 23):
1.)Explain in a brief written report why safety is a global concern for hospitality and tourism industries.
Safety is a global concern for hospitality and tourism industries because there are food-service regulations to follow such as sanitation, also there are alcohol and beverage-service programs to assure the safety of customers and bartenders. Lodging businesses have added keyless electronic locks and "women" only floors, cruise lines restrict entry without the check of passports and photo identification cards. Airlines have a tighter control of passengers for both domestic and international, also stadiums have stricter entrance procedures.
Chapter 1 Activities:
Case Study(Page 5):
1.) Describe the customers of a family-style restaurant and those of a theme park.
Family-style restaurants are for families of all sizes who are looking for a nice place to go out and eat that has a relaxing environment, that you can also have fun at night or day. Adults would take their kids to a family-style restaurant, where it is old-schooled and will remind the parents what it was like during their childhood. Mainly adults and elderly customers would go to a place like that. Theme parks on the other hand would have teenagers and children for customers because of the active environment that they would be around all day long. Theme parks have a variety of rides to go on, roller coasters, scary rides. The main customers that would be at a theme park would be teenagers and kids, since there are loud noises and so many things to do, that older people do not really care for.
2.) What characteristics differentiated Knott's Berry Farm from Disneyland?
Knott's Berry Farm has a more family oriented environment because there are more things for a family to do together, unlike Disneyland where there a millions of people crowded everywhere and a family can easily get split up by going on separate rides instead of doing things together. Many people who like to spend time with their family and do things together would pick Knott's Berry Farm for a place to go, whereas people who want to do their own thing and have their own fun would pick Disneyland.
NOTES: At your service(Page 9):
1.)Would you complain if the service was unsatisfactory in a restaurant-or would you simply not return?
I would definitely complain because the people who work at the restaurant are there to make sure you get excellent service. If i got bad service I would go straight to the manager and complain because a customer should be able to have the best service no matter who they are. On top of that the restaurant is making money off of the people who eat there, so if there is no service then the restaurant loses money from that one person and eventually the word will spread and that restaurant will go out of business. If I complained to the manager himself then maybe I would be helping a bunch of other people get the service that they deserve for the amount of money that they would spend to go out and have a fun and relaxing night.
Hot Property(Page 8):
1.) What products does Walt Disney World Resort offer?
Walt Disney World Resort provides a long or short vacation for families to get away from their home life for a while. Families are able to leave their home and go to Disney World for a relaxing vacation where it is stress free, and they get to enjoy the park with all of the rides and fun. Walt Disney has a Magic Kingdom theme park, three other theme parks, two water parks, hundreds of dining areas, and thousands of hotel rooms. Families are able to enjoy themselves for a long vacation and get away from all the hustle and bustle of their home life.
2.) How has Walt Disney World Resort tried to attract new tourists?
Walt Disney always tries to create new shows and attractions to get more people to visit and want to have their vacation there. Each year Walt Disney changes up the park and adds new rides and attractions, for example Disney now provides a Magical Gatherings Planner on their website after they noticed that it attracted people on their cruise ships where extended-family and friend groups traveled together.
Quick Check in session 1(Page 9):
1.) What are the segments of the hospitality and tourism industries?
Hospitality industry is a group of businesses composed of establishments related to lodging and food- service management, these businesses include hotels, motels, inns, and bed-and-breakfasts. Tourism industry is a group businesses that help people with travel/transportation, and vacations.
2.) What is the difference between goods and services?
The difference between goods and services is that a good can be considered physical products, such as a hotel room where you sleep, meeting rooms, recreational facilities, and restaurants. A restaurant may offer products such as food and a drink, that people consider as a good because it is being provided for them. A service can be considered as entertainment, sports, travel arrangements, and lodging.
3.) Identify three variables of hospitality and tourism products.
Three variables of hospitality and tourism is perishability which is the probability of a product ceasing to exist or becoming unusable within a limited amount of time. Intangibility is a state of being abstract, as things that cannot be touched. Changeability is a condition of being subject to change or alteration.
Notes: Connect(Page 13):
1.)What form of transportation do you think is most used?
I think the transportation that is used the most would be an airplane because there are countries that have international businesses that can only be accessed by using a plane, in order to travel to different countries.
2.)What form have you used most often?
I have used the car most often because if you want to go somewhere the car is the easiest access, also there are millions of people who drive around all the time to get from one place to another.
Notes: Innovators(Page 13):
1.)List at least three ways these individuals have influenced modern-day hospitality and tourism.
Conrad Hilton: Founded Hilton Hotels Corp, the international chain of hotels including prestigious Waldorf- Astoria of New York City. Founded the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston.
Auguste Escoffier: As the father of modern cuisine, innovated the simplified art of cooking, established sanitation standards, and developed methods of food preservation.
Thomas Cook: Introduced traveler's checks(then called circular notes), and laid the foundations for the tourist and travel-agent industry of the 20th century.
World Market(Page 14):
1.)Why would travelers not take a plane to save time and money?
Travelers would not want to take a plane to save time and money when they can take the Queen Mary 2. This was the first ocean liner that was able to hold more than 2,620 passengers. Some of the things that the ship offers are basketball for athletes, couples can dance at a large ballroom, studios passengers can attend lectures, count stars, or browse the library. There are also fashionable shops, ten restaurants, five swimming pools and several English nannies to care for people's children. Travelers would rather take this mode of transportation because more things to do for the amount of money they need to pay.
Case Study Part 2(Page 15):
1.)What innovations did Knott's Berry Farm introduce that allowed it to compete with Disneyland?
Knott's Berry Farm introduced their own theme park which is similar to Disneyland but not quite. Also they introduced characters just like Disney has Mickey Mouse, except they used characters from the comic strip Peanuts. Knott's Berry Farm has a double- corkscrew roller coaster and log-flume ride, as well as seasonal events such as the Halloween-themed Knott's Scary Farm and Christmas-related Knott's Merry Farm.
2.)What market segment did Knott's target?
Knott's targeted children because that is the type of people that would be interested in a theme park, and want to go on roller coasters. They have scary rides that kids love to go on, and it is a place if you love to have fun and excitement.
Profiles in Hospitality(Page 16):
1.)Write an overview of the information?
Captain John Rigney operates the Huron Lady II, which is a 73-foot, two-deck sightseeing cruise and charter boat. Before John Rigney started his own business he had marine experience, but it was only a small part of the operation since most of his time and education was on-the-job training. As well as taking business classes at his community college. During the off season he answers phone calls, takes orders for upcoming seasons.
2.)What uses of technology could benefit a boat tour business?
Online classes at college or training school to learn about the equipment. Also someone could use the internet to set up the tours, order supplies, put an advertisement on the web and to just let anyone know about the business.
Tech notes(Page 17):
1.)Do these airlines want to attract business travelers, leisure travelers, or both by offering technological amenities?
These airlines want to attract both travelers because they will be able to make more money and offer more services for anyone wanting to fly using their airline. If the airline offers both services they will attract more people who will want to find an airline to fly with that accommodates their personal needs.
Ethics & Issues(Page 18):
1.)Do you think the use of stock photos was ethical? Why or why not
I do not think that the use of stock photos was ethical because when someone wants to go on vacation and sees all of the wonderful things that they can do while they are away, and then find out that some of the things in the brochure were not true then that person will not enjoy their vacation and will give a bad review. The business would lose money because they would be using false pictures to promote what their vacation spot looks like and what it has to offer people.
Quick Check(Page 18):
1.)What is the tourism industry?
The tourism industry is a group of businesses that encompass travel/transportation vendors for air, rail, auto, cruise, and motor-coach travel to promote travel and vacations
2.)What is the origin of the term hospitality?
The origin of the term hospitality is derived from the Latin word hospes, meaning "guest, visitor, or one who provides lodging for a guest or visitor."
3.)What are three future trends in hospitality and tourism?
The three trends in hospitality and tourism are web sites, internet access, and information management
Internet Activity(Page 23):
1.)In what state is the Mount Vernon Hotel Museum?
The Mount Vernon hotel is located in New York City, NY
2.)Who built the hotel and why did the builder(s) name it Mount Vernon?
Williams Stephans Smith and his wife Abigail Adams Smith started to build the hotel, they named it "Mount Vernon" because of George Washington's home in Virginia.
3.)What time period does the hotel museum represent?
The time period that the hotel museum represents is 1800-1830's
4.)Why would someone want to visit a historic hotel?
Visiting a historic hotel gives someone a lot of knowledge of what it was like to stay in a hotel during the times of the 1800's. Someone can learn so much from going to see any historic landmark because it is filled with information and programs to learn what it was like for people back then.
Notes:Thinking Skills:(Page 23):
1.)Explain in a brief written report why safety is a global concern for hospitality and tourism industries.
Safety is a global concern for hospitality and tourism industries because there are food-service regulations to follow such as sanitation, also there are alcohol and beverage-service programs to assure the safety of customers and bartenders. Lodging businesses have added keyless electronic locks and "women" only floors, cruise lines restrict entry without the check of passports and photo identification cards. Airlines have a tighter control of passengers for both domestic and international, also stadiums have stricter entrance procedures.